Thank you for applying for a credit account with Access Services Group Pty Ltd.
This online application service has been provided so we can process your application as quickly as possible.
To complete your application, we will ask for the following information to be provided:
If you require any assistance with your application, please contact our accounts department on 08 6258 4110.
CreditorWatch Pty Limited ACN (144 644 244) (“CreditorWatch” or “we”, “our” or “us”) is bound by the Privacy Act 1988 (as amended) (“Privacy Act”), including the Australian Privacy Principles. This Privacy Policy sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal and sensitive information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information.
From time to time, we may revise or update this Privacy Policy or our information handling practices. If we do so, the revised Privacy Policy will be published on our website www.creditorwatch.com.au
CreditorWatch may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. By using our website or our services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
In some circumstances, you may provide to us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
You can configure your web browser to refuse cookies. If you do so, you may not be able to use all or part of our website.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
CreditorWatch is a data controller and processor for the purposes of the GDPR and by your consenting to this Privacy Policy, CreditorWatch is able to process your Personal Information in accordance with this Privacy Policy.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your personal information or make a complaint about a breach by CreditorWatch of the Australian Privacy Principles (including the way we have collected, disclosed or used your personal information), please contact:
CreditorWatch Privacy Officer GPO Box 4029 Sydney NSW 2001 privacy@creditorwatch.com.au 1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
Privacy Policy
1 Purpose
1.1 Access Group Australia Pty Ltd and its related companies (Access) is committed to maintaining the privacy of personal information it receives in connection with its business activities.Access places great importance on protecting the privacy of its employees, valued customers and other stakeholders.
1.2 This Privacy Policy aims to facilitate the proper management of the privacy of personal information collected by Access in accordance with the Privacy Act 1988 (Cth)(Act) and the Australian Privacy Principles set out in that Act.
2 Scope
2.1 This Privacy Policy outlines how Access collects, uses and manages personal information that it receives.
2.2 In this Privacy Policy, the reference to personal information is any information that could identify you or be used to establish your identity.
3 Personal information that we collect
3.1 Access collects personal information that is reasonably necessary to conduct its business. This includes identification information such as your name, residential address, email address, telephone numbers and date of birth.
3.2 Access collects personal information from its trading agreements, credit application forms, communications from customers and prospective customers via telephone, email or in person and the Access web sites. Access also collect personal information from credit reporting agencies and from credit inquiries that it carries out.
3.3 Access will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to Access’ functions or activities.
3.4 It is very unlikely that we would need to share your information with organisations outside Australia. However, if we need to do so, we may need to ask you before this occur.
3.5 Personal information provided to Access may be shared with any members of the Access Group of companies. Access will take all reasonable and practical measures to keep such information strictly confidential.
3.6 Access may collect and hold personal information so that it can do the following:
(a) To respond to customer enquiries or requests;
(b) To hire/sell a product or provide a service;
(c) To identify the identify of a customer or potential customer and conduct appropriate checks including credit checks;
(d) To set up customer and supplier accounts;
(e) For marketing purposes including email communications or newsletters regarding our products, services and events;
(f) To recruit and develop staff.
3.7 Access may disclose your personal information to third parties for the following purposes:
(a) To carry out credit checks;
(b) To provide technical support to you;
(c) For debt collection purposes;
(d) If permitted or required by law; or
(e) Otherwise with your consent.
4 Information collected online
4.1 Access may collect information from log files and cookies. Cookies are unique identification numbers that are placed on the browser of our website users. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it.
4.2 Importantly, a user cannot be personally identified from a cookie but may provide statistical information that Access can use to analyse its services.
4.3 Access’ websites may contain links to third parties’ websites. Those other websites are not subject to this privacy policy. You will need to review those websites to view a copy of their privacy policy.
5 Security
5.1 Access holds personal information in hard copy and electronic formats.
5.2 Access is committed to keeping personal information secure and safe and will take all reasonable care to ensure that all personal information collected is protected from loss, misuse or alteration.
5.3 Security measures are in place to protect information from unauthorised access, modification or disclosure. Some of the ways Access does this includes:
(a) requiring employees to enter into confidentiality agreements;
(b) maintaining security measures for access to computer systems;
(c) ensuring passwords for computers, lap tops, tablets and smart phones;
(d) ensuring security measures for Access’ websites including by using firewalls, encryption, passwords and digital security measures; and
(e) ensuring the storage of files in locked cabinets;
(f) securing premises after hours.
5.4 Access will review and update these measures from time to time to ensure security is maintained.
6 Accessing your personal information
6.1 Under the Act you have the right to access the personal information we hold about you, with some exemptions. To make a request, you will need to write to us outlining what information you require. Our contact details are set out below. We will then provide you with access to your personal information in accordance with the Act.
6.2 All requests for access to personal information must be made in writing to the address above. A reasonable fee may be charged by Access for the cost of verifying the application and location, retrieving and copying the information requested.
7 Contact and information
7.1 If you believe that any personal information Access has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Act.
7.2 Should you have any questions in relation to the information handling procedures of Access or any complaint regarding the treatment of your privacy please write to us or telephone us on the details below. We are committed to resolving your complaint and will endeavour to ensure that any complaint is resolved quickly and within 7 business days.
Internal Legal Counsel
Access Group Australia Pty Ltd
7-11 Catalano Road, Canning Vale, WA 6155Tel: (08) 6258 4100